Privacy Policy

Costa Lux Detailing respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website costa.luxe or use our services.

This policy is intended to comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California and federal privacy laws.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide to Us

• Name
• Email address
• Phone number
• Service address
• Vehicle information (make/model)
• Payment information (processed through third-party providers)
• Any information submitted through contact forms or booking forms

B. Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on pages
• Referring website
• Cookie identifiers
• Advertising identifiers

This information is collected through cookies, tracking pixels, and similar technologies.

2. Tracking Technologies and Advertising Pixels

We use third-party tracking tools including, but not limited to:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Other advertising platforms

These tools help us:

• Analyze website traffic
• Measure marketing effectiveness
• Deliver targeted advertisements
• Retarget visitors who have previously visited our website

These third parties may collect information directly from your browser or device.

We do not sell your personal information.

However, certain sharing of data for targeted advertising may be considered “sharing” under California law.

You may opt out as described below.

3. How We Use Your Information

We use personal information to:

• Provide and schedule detailing services
• Communicate with you about bookings
• Process payments
• Respond to inquiries
• Improve our website and services
• Conduct analytics
• Run advertising and retargeting campaigns
• Prevent fraud and ensure security
• Comply with legal obligations

4. How We Share Information

We do not sell personal information. We use transactional information with integrated systems.

Through system integrations, we may share information with:

• Payment processors
• Advertising and analytics partners
• Website hosting providers
• CRM or booking software providers
• Service providers who assist in business operations

We require service providers to use personal information only for contracted services.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Right to Know – Request the categories and specific pieces of personal information we have collected about you.
• Right to Delete – Request deletion of personal information we have collected, subject to legal exceptions.
• Right to Correct – Request correction of inaccurate personal information.
• Right to Opt-Out of Sharing – You may opt out of the sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Information – We do not use sensitive personal information beyond what is necessary to provide services.
• Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at:

Email: office@costa.luxe

Phone: 949.792.4120

We may verify your identity before processing requests.

6. Cookies and Your Choices

• Disable cookies through your browser settings
• Use Google Ads settings to control ad personalization
• Opt out of personalized advertising via:

AboutadsWebChoices

https://www.youronlinechoices.com

Enable Global Privacy Control (GPC) in supported browsers (we honor GPC signals)

7. Data Retention

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure.

9. Children’s Privacy

Our website and services are not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy, contact us: office@costa.luxe